Frequently Asked Questions

Please read our FAQ before sending us a message.

In the Netherlands we ship for free, in the EU the shipping costs are € 8.75. The rest of the world a custom agreement will be applied. Different conditions apply for bulk shipments and pallet shipments.

We have all our packages delivered by Post NL. They have a special department for Bottle Parcels, so that the wine package arrives in the safest and most careful manner.

We accept the following payment methods:

PayPal, Visa, Mastercard, American Express, Maestro and Bancontact.

LOM uses the following delivery times:

  • In the Netherlands: within 3 working days
  • In Europe: within 7 working days
  • In the rest of the world: within 10 working days

We handle your information with great care. You can read more about this in our privacy statement. Furthermore, we do not store any payment details and use Mollie, an external payment provider with an excellent reputation.

After the order, we will immediately pick your order and, if necessary, place it in a protective packaging. We then label your order and offer it to PostNL which is insured and delivered to you.

Certainly. Immediately after the transaction is successful you will receive a digital invoice by email.

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