L’omore (LOM) has a strict privacy policy. As a visitor to there must be absolutely no misunderstanding about the security of the customer data known to us. This privacy statement also describes in detail how we handle the data of our visitors and what you can do if you do not wish to provide or receive certain information. Your privacy is guaranteed!

Why does L’omore collect certain information?

In addition to offering a large and diverse range of wines, it is important for us to continuously improve, expand and adjust the total range of services to the specific wishes of our customers. By collecting certain data, we can map the preferences and interests of our visitors. This allows us to adjust our service package and information offer as well as possible to your wishes.

You can think of:

  • offers and newsletters, tailored to a specific area of ​​interest
  • expanding new services and information
  • providing information tailored to the preferences of users

What personal information do we record and what is it used for?

Customer information
For the sale of wine, L’omore requires the following information from its customers: name, address, place of residence, telephone number (s), date of birth and a correct e-mail address. L’omore uses this information for the processing of orders, the invoicing thereof, to be able to contact its customers (if necessary) and to be able to deliver the ordered products. This information is never rented or sold to third parties.

IP address
An IP address is a unique series of numbers that represents a website or computer on the internet. ADSL users have a fixed IP address, users of an analogue or ISDN modem are assigned a specific number from the IP address file that a provider has at their disposal each time they call in.

Consumer data
Every server (www, ftp, smtp, pop3, news and chat servers) that you log in to, records usage data, such as connection type, phone number (this is not logged if you have a secret number), the IP the address of the visitor, the login and logout time (session duration) and the amount of information that is sent. L’omore uses this data for finding and resolving connection problems, planning network capacity, configuring the platform and preventing misuse. On the other hand, this data provides information with which L’omore can further improve its service package.

The letter secret also applies to electronic mail. This means that L’omore keeps the content of e-mail messages from its customers strictly confidential. For the maintenance of the servers that handle the mail traffic, it is necessary that our administrator has access to these servers. It is not permitted to read e-mail messages.

What happens with your data?

The data collected is the property of LOM. The information that is collected is used to take care of, adjust and improve our services to customers and visitors of Your information will never be sold or rented to third parties. You will not receive unsolicited advertising or unsolicited e-mail from third parties via L’omore. If you have questions about privacy, want data removed or if you want insight into the data that we register about you, you can send an email to We will contact you as soon as possible.